True Fitness Malaysia Membership Redemption Usage Guide

Version 1. Last update was 22 June 2017.

  1. Logging into the system
  2. Homescreen Overview
  3. How to redeem a monthly membership
  4. How to redeem a PT session

I. Logging into the system

  1. Upon arriving at the redemption portal, you will be presented with a login screen.

  2. Username will be your membership ID. The password will be your identity card number.

  3. Remember to check the I'm not a robot box.

II. Homeview Overview

  1. Upon successfully logging in, you will arrive at the HOMESCREEN.

  2. The left frame displays information about your membership. The expiry date of the membership is also displayed.

  3. The right frame displays information about your Personal Training Session(s). The expiry date of the PT Sessions is also displayed.

  4. The lower half of the Homescreen displays the history of all successful redemption(s).

III. How to redeem a monthly membership

  1. To redeem a monthly membership click on the Redeem button under the Membership.

  2. A dialog box will appear. Please select your preferred club to visit.

    • Please note that the membership will commence immediately upon redemption. You cannot redeem a membership in advance.
    • The duration of a single redemption is one month.
    • Only one unit of a monthly membership can be redeemed per pax at any time. Multiple monthly membershipredemptions are not allowed.
    • You will need to wait for the active monthly membership to expire before making another redemption.
    • Selection of a new club will only be possible when redeeming a new monthly membership.
    • Once a monthly membership is redeemed the date cannot be changed even if you do not visit the club.
  3. After selecting your preferred club, click on the Redeem button. A confirmation dialog will appear.

    If the details are correct please click on the Confirm button to proceed. If you wish to make changes please click Back button to return to the previous screen.

  4. Upon confirmation, a new dialog will appear informing you that you have successfully redeemed your voucher. Click on the Download Voucher button to download your voucher.

  5. Please have the voucher printed out and present it together with your identity card when you visit the respective club. You are expected to verify your identity when you visit the respective club. The voucher is not transferrable or exchanged for cash.

  6. A redemption history record will appear in the bottom half of the home screen. In the event that you lose your voucher, you can click on the Download voucher button to download and reprint your voucher.

IV. How to redeem a PT session

  1. To redeem a PT session click on Redeem button under PT.

  2. A dialog box will appear.

    • Please note that you will need a 7 days advance notice for PT redepmtion.
    • There is a maximum of 4 PT sessions redeemable per month / per pax.
    • You will need to have an active monthly membership before you can redeem any PT session.
    • The PT session redeemed will be in the same club as the active monthly membership club.
  3. Please select your preferred date.

  4. Please select your preferred timing.

  5. After selecting your preferred date and time click on the Redeem button. A confirmation dialog will appear.

    If the details are correct please click on the Confirm button to proceed. If you wish to make changes please click Back button to return to the previous screen.

  6. Upon confirmation, a new dialog will appear informing you that you have successfully redeemed your voucher. Click on the Download Voucher button to download your voucher.

  7. Please have the voucher printed out and present it together with your identity card when you visit the respective club. You are expected to verify your identity when you visit the respective club. The voucher is not transferrable or exchanged for cash.

  8. A redemption history record will appear in the bottom half of the home screen. In the event that you lose your voucher, you can click on the Download voucher button to download and reprint your voucher.